Shipping policy

At UDC Parts, we are committed to processing and shipping your order as quickly and accurately as possible. Please review the information below regarding our shipping procedures.

Order Processing

  • Orders are typically processed within 1–2 business days after payment has been received.
  • Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
  • During periods of high demand, order processing may take slightly longer. If a significant delay occurs, we will notify you via email.

Shipping Destinations

We currently ship throughout the United States, including Alaska and Hawaii where available.
At this time, international shipping may be limited. If shipping to your location is unavailable during checkout, please contact our customer support team for assistance.

Shipping Methods

Shipping options are displayed during checkout based on your delivery address and the products in your order.
Depending on your location and the items ordered, we may ship using carriers including:

  • DHL
  • FedEx
  • USPS
  • Other regional freight or parcel carriers

Carrier selection is determined by the fastest and most reliable available service.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates:

  • Standard Shipping: 3-4 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on the selected shipping method and delivery destination.
Our standard shipping rates typically range from $4.99 to $8.50 for most orders.

We also offer FREE Standard Shipping on all orders of $45 or more (before taxes and after any applicable discounts) shipped within the contiguous United States.
Additional shipping charges may apply to oversized, heavy, or freight items, as well as shipments to Alaska, Hawaii, and other non-contiguous U.S. locations. Any applicable shipping charges will be clearly displayed during checkout before your order is finalized.

Tracking Information

Once your order has shipped, you will receive an email containing your tracking number.
Tracking information may take up to 24 hours to become active after shipment.

Multiple Shipments

Some orders may ship in multiple packages due to product availability, warehouse locations, or package size.
If your order is split into multiple shipments, you will receive separate tracking information for each package.

Backorders

If an item becomes temporarily unavailable after your order is placed, we will contact you with updated availability information and available options, including waiting for the item, selecting an alternative product, or requesting a refund for the unavailable item.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately. While we will make every effort to update the shipment before it leaves our warehouse, we cannot guarantee address changes after an order has entered the shipping process.

Additional carrier fees resulting from incorrect addresses may be the responsibility of the customer.

Lost, Damaged, or Delayed Shipments

If your shipment arrives damaged, please contact us within 5 business days of delivery and include photographs of both the packaging and the damaged item.
If your package appears to be lost in transit, please contact us as soon as possible. We will work directly with the shipping carrier to investigate the shipment and help resolve the issue.
Please note that delivery delays caused by weather, natural disasters, carrier disruptions, or other events beyond our control are not the responsibility of UDC Parts.

Freight Shipments

Certain oversized or heavy-duty truck parts may require LTL freight shipping.

For freight shipments:

  • Delivery appointments may be required.
  • Someone may need to be present to receive the shipment.
  • Customers should inspect freight shipments before signing the delivery receipt and report any visible damage immediately.

Business Days

Business days are Monday through Friday, excluding U.S. federal holidays.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to help.